Cancellation Policy

  • Regarding the rental fee - this will depend on the conditions of cancellation by the owner of each apartment.
  • Cancellations must be communicated in writing, by e-mail or fax.
  • The cancellation policy of each apartment will be applied according to the date of receipt of the above statement in writing, e-mail or fax.
  • We reserve the right to change or cancel a reservation or booking of an accommodation due to a failure or problems that cannot be fixed or are beyond our control. Our company is not to be held responsible for the inconvenience caused by any of these problems.
  • We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In case of a cancellation, we unfortunately have to demand partial compensation. The details below are maximum penalties; when possible, we prefer to ask for mild compensation, the only cases in which we are strict is a "no-show". The cancellation fee will be debited automatically from your credit card.
  • Bookings for 1 apartment for less than 3 weeks:
    Cancellation more than 15 days prior to arrival: 30 euro  (or 15 GBP in the UK)
    Cancellation 14 to 8 days before arrival: 20% of the whole stay
    Cancellation 7 to 4 days before arrival: 50% of the whole stay
    No show or cancellation 3 days before arrival: whole stay charge

    Bookings for 2 or more  apartments or for more than 3 weeks:
    Cancellation more than 15 days prior to arrival: 30 euro  (or 15 GBP in the UK)
    Cancellation 14 to 8 days before arrival: 20% of the whole stay
    Cancellation 7 to 4 days before arrival: 50% of the whole stay
    No show or cancellation 3 days before arrival: whole stay charge
  • Cancellation during the stay is only possible after the first month, after a one-month stay a 14 - day notice applies.
  • In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund. Once the payment for the apartment has been made, the client defaults his right to any refund in cases where he leaves before the agreed period


Please note:

  • reduction of number of guests or of number of nights, will be subject to a 20 euro (or 15 GBP in the UK) administration fee. The changes must be advised prior to your arrival. If you reduce the number of nights or of guests between 7 days prior to your arrival and the arrival - recalculation of price is not possible.
  • Especially for shorter bookings (1-4 nights) or in absolute necessity, we reserve the right to change the apartment for an equivalent or better unit for the same or smaller price.

 

Booking Changes

A change of dates is possible in the following cases:

Adding of extra dates is permitted providing that the apartment is available for the extra dates. The change should take place only after payment of the difference in the amount of reservation fee has been completed.

Reduction of time: must be done one month in advance and booking fee is non-returnable.

Changing the number of people:

Increasing the number of people is allowed provided the same apartment has the capacity for the extra persons. The change should take place only after payment of the difference in the amount of reservation fee has been completed.

Reducing the number of people: must be done one month in advance and booking fee is non-returnable.

The first change of the reservation will not have administration costs but from the second applies a tariff of 20 €

It is the responsibility of our clients that the area or neighbourhood they choose to stay in is to their liking.



For extensive information on all our apartments and for location information, please visit our website www.apartsturkey.com or contact our reservations team on info@apartsturkey.com

 

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